Hyper Animations pledges to work on 100% customer satisfaction. However, in case of finding any duplicates in our work or failing to match your requirements and not completing your given task in the time then you are liable to claim a refund.
The following requests best define the refund scenario at Hyper Animations:
- If you lodge a request for refund is made within 48 hours, you would be eligible for 66% refund (less 10% service & processing fee).
- If you lodge a refund request within 48 hours, a sum of 66% of the amount will be refunded (inclusive of service and processing fees)
- If you lodge a refund request between 48-120 hours, a sum of 33% of the amount will be refunded (inclusive of service and processing fees)
- Once the 120-hours period is over, we will not entertain any refund request. However, as customer satisfaction is our priority, we encourage clients to get in touch with us for any issue.
- You are applicable of the refund after verifying the 3 revisions from our side.
- No refund will be allowed once 3 revisions will complete or once the storyboard script is finalized.
- Promo prices are not applicable to our refund policy.
- The client will not be given any margin to lodge a refund request after the 30-days period starting from the date of order.
- All refunds should be processed by contacting the support staff. We own the rights to discard your refund case if it violates our working paradigm and the decorum we work with.
The following criteria should be met when it comes to your refund:
- Contact us and we'll get back to you.
- You can also send a refund request on our email.
- Contact the concerned department.
- Once the refund is processed, the design rights will be obtained by us.
- You will not be permissible to upload, represent and show any versions of the design completed for you.
We also wish to inform that Hyper Animations work with the Government Copyright Agencies and submit designs that are eligible for the refund. This ensures that none of our work gets used or commercialized after the refunding amount is settled.
If you have any questions then get in touch with us: